FAQ's

DISCOUNT CODES

From time to time we offer discount codes for use on the site. Discount codes cannot be used together; only 1 code can be applied at a time.

WHERE IS MY ORDER?

Please check your tracking information that is automatically sent to you before contacting us! Each order comes with tracking, that will tell you where your order is. We cannot give you any more information than that.

All shipping enquiries - delays, lost or damaged items must be initiated with the shipping provider first. We cannot resend an item without it being declared lost or damaged by them as we can apply for insurance on your behalf and resend the item.

HAVE YOU SHIPPED MY ORDER YET?

We try to initiate shipping orders within 48hours of receiving them.

If your order contains a PREORDER item, it won’t be shipped until all items arrive at our warehouse - we don’t split shipments.

I MADE A MISTAKE, CAN I CHANGE MY ORDER BEFORE IT SHIPS?

If you email us as soon as you have made the mistake, then yes we can fix it. Once shipped, obviously this is not possible. You will then have to go through the returns process, which is on our SHIPPING, RETURNS & EXCHANGES page.

TIPPING

We have activated a tipping option on the site. Please do not feel obliged to tip! If you do tip, we want you to know that all tips are equally divided among all staff members, once a month. We appreciate your custom greatly, and truly enjoy our jobs. These tips are a bonus.

I HAVE A BAND / COMPANY, CAN I SELL MY MERCH ON YOUR STORE?

CAN YOU HELP ME PRINT MERCHANDISE?

I WOULD LIKE A JOB, CAN I SUBMIT A RESUME?

Sure, but we are currently not hiring.